Return Policy

1. Return Window

We accept returns of defective or damaged products within 30 days of delivery. Returns must be requested within this timeframe to be eligible for processing.

2. Eligible Returns

We will accept returns for the following reasons:

• Defective Products: Items with manufacturing defects
• Damaged in Shipping: Products damaged during transit
• Wrong Item Sent: If we sent you the incorrect product
• Quality Issues: Products that do not meet our quality standards

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for food safety reasons)
• Products returned after 30 days
• Items damaged by misuse or negligence
• Special or custom orders (unless defective)

4. Return Process

Step 1: Contact Us

Before returning any item, you must contact us to receive a Return Authorization (RA) number:

• Email: returns@whiskeyshoresbbq.com
• Include your order number and reason for return
• Attach photos if the item is damaged or defective

Step 2: Package Your Return

• Include the RA number on the package
• Use original packaging when possible
• Include a copy of your order confirmation
• Pack securely to prevent damage in transit

Step 3: Ship Your Return

• Ship to the address provided with your RA number
• Use a trackable shipping method
• Customer is responsible for return shipping costs (unless we sent the wrong item)

5. Refund Processing

Processing Time

• Returns are processed within 2-3 business days of receipt
• Refunds are issued within 5-7 business days after processing
• You will receive an email confirmation when your refund is processed

Refund Method

• Refunds are issued to the original payment method
• Credit card refunds may take 3-5 business days to appear
• PayPal refunds are typically immediate

6. Wholesale Returns

Wholesale customers have the same return policy with these additional considerations:

• Returns must be in case quantities when possible
• Bulk returns may require special handling
• Contact our wholesale team for large return requests
• Email: wholesale@whiskeyshoresbbq.com

7. Exchanges

We do not offer direct exchanges. If you need a different product:

• Return the unwanted item following our return process
• Place a new order for the desired item
• We'll process your refund and new order separately

8. Shipping Costs

• Defective/Wrong Items: We pay return shipping
• Customer Returns: Customer pays return shipping
• Original Shipping: Non-refundable (unless we made an error)

9. International Returns

At this time, we only accept returns from customers within the United States. International customers should contact us directly for assistance with defective or damaged products.

10. Damaged Packages

If your package arrives damaged:

• Take photos of the package and contents immediately
• Contact us within 48 hours of delivery
• Keep all packaging materials
• We may file a claim with the shipping carrier

11. Lost Packages

If your package is lost in transit:

• We will track the package with the carrier
• If confirmed lost, we'll send a replacement or refund
• Processing time: 7-10 business days for carrier investigation

12. Quality Guarantee

We stand behind the quality of our products. If you're not satisfied with the quality of your BBQ seasoning, please contact us within 30 days and we'll work to make it right.

13. Contact Information

For returns, exchanges, or questions about this policy:

• Returns Email: returns@whiskeyshoresbbq.com
• General Email: info@whiskeyshoresbbq.com
• Wholesale Email: wholesale@whiskeyshoresbbq.com
• Website: whiskeyshoresbbq.com/pages/contact

14. Policy Changes

We may update this return policy from time to time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.